Returns

The policy that applies

This page is a short guide. The full terms are in our Return and Refund Policy. If this page and the policy differ, the policy applies.

How long you have

You can return most new, unused and undamaged items within 30 days of delivery, for a refund or an exchange.

Items must be in their original packaging with all accessories, manuals and tags, show no wear, damage or changes, and come with proof of purchase, such as your order confirmation email.

What cannot be returned

• Perishable goods, such as food and plants
• Personal care and intimate products, for hygiene reasons
• Digital downloads and software
• Gift cards and promotional vouchers
• Items marked final sale or clearance at checkout

Supplements can be returned only if they are unopened.

Items on this list can still be reported if they arrive damaged, faulty or wrong (see below).

Milk, feta and gouda

The whole milk, feta and gouda are fresh food, so they cannot be returned.

How to start a return

1. Email boutique@eupepsia.com within the 30 days with your order number and the items you want to return. We reply with a return authorisation (RMA) number.
2. Pack the items securely, in their original packaging.
3. Send them to Eupepsia Wellness Boutique LLC, 12940 West Blue Grass Trail, Bland, VA 24315, United States. We recommend a tracked service.

Returns are arranged by email. There is no online return form.

Who pays return shipping

Under the policy you pay return shipping, unless the return is because of our mistake or a faulty product.

Original shipping charges are not refunded, unless we made a mistake or the item was faulty.

Refunds

When your return arrives we inspect it and tell you the result. Approved refunds go back to the original payment method only, within 7 to 10 business days. Your bank or card issuer may take longer to show it.

We may give a partial refund for items that come back damaged, incomplete or after the 30 days. In some cases we may offer store credit or an exchange instead.

If you have not received a refund within 10 business days of approval, check with your bank or card issuer first, then email boutique@eupepsia.com.

Damaged, faulty or wrong items

Email boutique@eupepsia.com within 7 days of delivery with your order number, photos of the item and the packaging, and a short description. We pay the return shipping and send a replacement or an exchange, or give a full refund.

Exchanges

Exchanges depend on stock. If the item you want is not available, we refund you or give store credit. You pay the shipping on an exchange, unless it is because of our mistake or a faulty product.

Questions

Email boutique@eupepsia.com or call +1 540 944 8838 or +1 276 722 0584. See Contact for our hours.