Shipping

Where we ship

For now we ship within the United States, including Alaska and Hawaii. We cannot deliver to PO boxes or to military addresses (APO, FPO or DPO).

Carriers and services

We ship with UPS. At checkout you can choose:

• UPS Ground
• UPS 3 Day Select

The price of each service is worked out by UPS from your address and the weight of your order, and is shown at checkout before you pay.

Local pickup is offered only to selected customers with an account, and is arranged with the shop. No photo ID or order number is needed.

Free shipping

Orders of $150 or more in products (before tax and shipping) ship free by UPS Ground, as long as the UPS Ground price for the order is $18 or less. If the UPS Ground price is more than $18, for example for a heavy order, you pay that price and it is shown at checkout.

UPS 3 Day Select is not included in free shipping.

Fresh dairy (the milk, feta and gouda) does not count toward free shipping.

When your order ships

We aim to ship orders within 1 to 3 working days of the day you order. Working days are Monday to Friday. UPS collects orders from our address in Bland, Virginia.

Delivery time after that depends on the UPS service you choose. The times UPS gives are estimates, not guarantees.

Milk, feta and gouda: Virginia only

The whole milk, feta and gouda ship to Virginia addresses only. They are made fresh.

Dairy ordered by Wednesday arrives the following Monday; later orders arrive the Monday after.

Olive oil

The extra virgin olive oil is not covered by the dairy rule.

If your order is delayed

We ship within the time stated on this page. If we cannot, we will tell you before that time, give you a new shipping date, and let you choose between waiting and cancelling the order for a full refund of what we have not shipped.

If an item in your order cannot be sent, for example because it is out of stock, we refund that item and ship the rest. We do not take backorders.

Tracking

If you have an account, your orders are listed under My account.

Damaged, wrong or missing items

If something arrives damaged, faulty or wrong, email boutique@eupepsia.com within 7 days of delivery with your order number, photos of the item and the packaging, and a short description. We then pay the return shipping and send a replacement or an exchange, or give a full refund. This is set out in our Return and Refund Policy.

Questions

Email boutique@eupepsia.com or call +1 540 944 8838 or +1 276 722 0584. See Contact for our hours.